Customer Service Leader (FMCG/ Consumer Retail) #AJY

• Lead the customer service function in Singapore hub for APAC 
• Drive for continuous improvement of the order to cash process to ensure optimal product availability at the point of sale and to improve costs and service level.
• Key interface between Customers & 3rd Party Logistics Provider & Company.
• Oversee the daily operation in the customer service team. Ensure receipt and processing of Customer Orders in a timely, efficient and accurate manner. Proactively work with external Customers, Commercial team, Planning team and 3rd Party Logistics. Track and report issues in timely manner.
• SAP intercompany process champion
• Drive for continuous improvement of system and processes
• Lead the team through changes.
• Cross functional coordination to improve efficiency
• Monthly reporting on team KPI and performance. Generate weekly / monthly reports to provide visibility on customer orders to relevant departments e.g. Finance, Sales.

• Degree/ Diploma in Supply Chain/ Logistics/ Business Administration/ Engineering or any relevant
• At least 5 years experience in customer service, preferably in FMCG or consumer retail industry
• Leadership experience is required as this role needs to lead a team
• SAP experience
• Good communication and interpersonal skills